FAQs

My Order is damaged, missing parts, or didn't arrive.

Please send us a message to help@loftpens.co.uk and we'll help to resolve your issue. Customer satisfaction is our top priority, and we'll help you get the working item you ordered, or your money back.

When will you get more stock on items showing 'Out Of Stock'?

Stock regularly gets replenished on the website and on our eBay store. We try to keep both platforms as updated as possible, though sometimes due to availability of supply it can take a while. If it's been a while and it's still out of stock, send us an e-mail at help@loftpens.co.uk and we'll get back to you as soon as possible with an update.

Ballpoint or Rollerball, which do I choose?

If you're after something wet and fluid at writing, but not quite a fountain pen, the Rollerball will be ideal. Ballpoint pens have a thicker ink, that require a fair amount of pressure to write with.

Is there a discount for bulk orders?

Possibly, please e-mail sales@loftpens.co.uk with the details.

When will I receive my order?

Domestic (UK) Orders have a postage time of around 1-3 working days, while International orders can be 7-11 days depending on location. These are all estimates, and might vary depending on the carrier service.

My Fountain pen isn't working properly, what should I do?

Aftercare is a crucial part of our client service. Please send us an e-mail and we'll help you along, as every pen is different and may need certain precautions taken.